Manufacturer Backed Warranty
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Manufacturer Backed Warranty
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RETURNS POLICY
Received your product faulty or damaged or you’ve just changed your mind? Follow the steps below.
Cancelling Your Order
Before dispatch
If you would like to cancel your order before the product has been dispatched to you, please contact our customer services team via email at [email protected], quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.
What if my order has already left the warehouse?
As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, we will confirm this and help you to arrange a return.
Faulty Items Within 14 days
If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 14 days of delivery, then you can return it to us for a replacement or refund.
To request a return you must contact us via our email address: [email protected], quoting your order number and details of the fault. We will need to assess the fault/damage and determine the best options, please attach images or a short video that demonstrates the problem. The more detailed pictures and videos you can show us, the quicker we will be able to determine the problem and establish a solution.
Following our assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office or arrange a home pick-up service for repair, replacement or refund.
All returns requests are assessed by our support team and the fault must be confirmed before further action can be taken. This assessment process can take up to five to seven working days from us receiving your request.
All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
Faulty Items After 14 days
If your product develops a fault through normal use* after the initial 14 day return period, you may still be entitled to have your product repaired at no cost under warranty.
Please email us at [email protected], quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.
Proof of purchase is required with all potential warranty claims.
*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.
Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.
